FAQs
Frequently asked questions and answers
Here you can easily find all the answers we have created for all those questions that we are asked most frequently. If you can't find the answer to your question you can contact our customer service here.
Account and Registration
How to register or use checkout as a guest?
Decide which method to proceed with:
1) Register as an account or
2) Checkout as a guest.
Know that registering as an account allows you to enjoy some additional advantages such as: making quick purchases, saving multiple shipping addresses, accessing your order history... While checking out as a guest allows you to order online without having to create an account.
Registering as an account:
Go to New Account
Enter the requested data
Read and accept the privacy policy and decide whether to join the various initiatives
Click on "Create Account"
Make sure you have received the confirmation sent via e-mail
Authenticate with your credentials
Checkout as a guest:
Add products to your cart.Click on the cart at the top right and then on "proceed to purchase"Enter the e-mail address, accept the privacy policy and click on "continue as a guest"Enter the delivery and payment address detailsAccept the terms and conditions of sale and click on "place your order"
Because I can't authenticate. What am I doing wrong?
Order
Why order online?
Decide which method to proceed with:
1) Register as an account or
2) Checkout as a guest.
Know that registering as an account allows you to enjoy some additional advantages such as: making quick purchases, saving multiple shipping addresses, accessing your order history... While checking out as a guest allows you to order online without having to create an account.
Registering as an account:
Go to New Account
Enter the requested data
Read and accept the privacy policy and decide whether to join the various initiatives
Click on "Create Account"
Make sure you have received the confirmation sent via e-mail
Authenticate with your credentials
Checkout as a guest:
Add products to your cart.Click on the cart at the top right and then on "proceed to purchase"Enter the e-mail address, accept the privacy policy and click on "continue as a guest"Enter the delivery and payment address detailsAccept the terms and conditions of sale and click on "place your order"